Frequently Asked Questions
Everything you need to know about your Hammies experience.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our collections, and we partner exclusively with factories that ensure fair wages and safe working conditions.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.